Refund policy

Last Updated: September 16, 2026

Return Period

Eligible products may be returned within 30 calendar days from the date of delivery.

Before sending a product back, contact us at service@zyeovira.com with your order number and reason for the return. We will provide the applicable return instructions.

Customer-Requested Returns

Returns may be requested for reasons such as a change of mind, ordering the wrong item, selecting the wrong quantity, or no longer needing the product, provided the product meets the return conditions in this policy.

For customer-requested returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable for returns resulting from customer-related reasons.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, materially different from the product ordered, or the wrong item was shipped, contact us at service@zyeovira.com as soon as possible.

Please provide your order number and photographs showing the issue when applicable. After reviewing the information, we will provide instructions for a replacement, exchange, or refund as appropriate.

When a return is required because an item arrived damaged, defective, or incorrect, the customer will not be responsible for the return shipping cost.

Return Conditions

Returned products must generally be unused, in resalable condition, and returned within the 30-day return period. Original packaging, accessories, and included components should be included where reasonably possible.

Products with substantial signs of use, customer-caused damage, missing essential components, or alterations may not qualify for a refund. Products that do not meet the applicable return conditions are not eligible for a refund and will be returned to the buyer.

Eligible Products

Standard seasonal home décor and decorative products may be returned when they meet the return conditions and are within the applicable return period.

Non-Returnable Products

Personalized or custom-made products;
Products identified as final-sale items at the time of purchase;
Gift cards;
Digital or downloadable products, where applicable;
Products used, altered, or damaged after delivery by the customer;
Products missing essential components because of customer handling;
Products returned more than 30 calendar days after delivery.

How to Request a Return

Email service@zyeovira.com with your order number and return reason.
Receive return instructions from our customer service team.
Package the eligible product securely.
Ship the product to the return address provided.
After receipt and inspection, the applicable refund or exchange will be processed.

Return Address

CHELSEA FIDLER EB INC
146 N MAIN ST
BUTLER, PA 16001
United States

Refund Processing

After an eligible return is received and approved, the refund will be issued to the original payment method within 5 business days.

Due to differences in bank and payment provider processing times, the refunded amount may require an additional 5–10 business days to appear on your statement.